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Item descriptionEffective Date: July 24, 2026

We respect your privacy and protect the information you share when booking cargo services or requesting custom fleet quotes.

1. Information We Collect

• Contact Data: Name, business name, email address, phone number, and physical billing address.

• Logistics Data: Origin/destination addresses, cargo descriptions, weight, and delivery deadlines.

2. How We Use Your Information

• To calculate accurate mileage rates and dispatch the appropriate cargo van or box truck.

• To coordinate delivery updates directly between our drivers and your receiving docks.

• To manage monthly contract billing and verify commercial credit terms.

• We never sell, rent, or trade your operational data to third-party marketing companies.

3. Data Security & Retention

• We use secure, industry-standard digital systems to process online freight intake forms.

• Financial transaction details are encrypted, and we safely archive shipping manifests to ensure accurate financial bookkeeping.

IMPORTANT NOTICE: This document limits the legal liability of the Carrier. By checking the agreement box or signing the Bill of Lading (BOL), the Shipper agrees to these terms.

1. Declaration of Cargo Accuracy

The Shipper certifies that all cargo descriptions, dimensions, and weights provided via the online intake form are 100% accurate. The Carrier reserves the right to reject any freight that exceeds safe operating limits, vehicle Gross Vehicle Weight Ratings (GVWR), or lift gate capacities.

2. Liability Limits for Loss or Damage

• Standard Coverage: The Carrier maintains commercial cargo insurance. Liability for loss, damage, or destruction of freight is strictly limited to the actual cash value of the cargo, up to a maximum cap of $10,000 per shipment, unless a higher declared value is agreed upon in writing before dispatch.

• Excluded Perils: The Carrier is not liable for cargo damage caused by improper packing/crating by the Shipper, shifting of unsecured contents within sealed pallets, manufacturing defects, or inherent product fragility.

3. Delays & Acts of God (Force Majeure)

Delivery windows and arrival times are estimates. The Carrier is completely released from liability for monetary losses, missed business deadlines, or supply chain disruptions caused by delays beyond our reasonable control, including but not limited to:

• Severe weather and road closures in the tri-state area.

• Traffic accidents, unpredictable highway congestion, or construction delays.

• Mechanical failure of equipment or loading docks.

4. Indemnification

The Shipper agrees to indemnify and hold harmless the Carrier against all legal claims, fines, or penalties arising from the shipment of prohibited items, undeclared hazardous materials, or illegal contraband.

Effective Date: July 24, 2026 [2026]

Please read these Terms and Conditions carefully before utilizing our courier and logistics services. By booking a shipment, signing a service contract, or requesting a quote, you agree to be bound by the terms outlined below.

1. Scope of Service and Fleet Operations

• Vehicle Dispatch: Deliveries are executed using standard cargo vans or 24–26 foot box trucks equipped with lift gates, depending on the service option selected at booking.

• Service Availability: On-demand "Hot Shot" services are subject to real-time vehicle and driver availability. Scheduled routes must be confirmed in writing at least 48 hours in advance.

2. Pricing, Mileage Rates, and Invoicing

• Rate Estimates: All website-generated pricing or mileage rates ($1.50–$2.25/mile for cargo vans; $2.75–$3.75/mile for box trucks) are base estimates only.

• Surcharges and Fees: Final billing may include additions for fuel price fluctuations, detention time (waiting at loading docks past 30 minutes), multi-stop routing, or toll roads.

• Payment Terms: Standard on-demand invoices are due upon receipt or before cargo release unless net-billing terms are explicitly established via a signed monthly contract.

3. Monthly Service Agreements & Dedicated Contracts

• Volume Commitments: Discounted contract rates require the client to maintain the minimum monthly shipment volume specified in their individual agreement.

• Termination: Either party may terminate a monthly recurring service agreement by providing 30 days' written notice, subject to any outstanding contract balances.

4. Cargo Constraints and Liability Limits

• Weight and Dimensions: The shipper must accurately declare all cargo dimensions and weights. Misregulated weight descriptions that exceed Gross Vehicle Weight Ratings (GVWR) will result in immediate shipment cancellation and a dry-run fee.

• Prohibited Items: We do not transport hazardous materials (unless explicitly certified in writing), illegal contraband, or unapproved medical substances.

• Liability Limitations: Our standard cargo insurance limits liability for damaged or lost freight. High-value cargo exceeding standard coverage must be declared prior to dispatch to secure additional coverage.

5. Cancellation and Dry-Run Policies

• On-Demand Shipments: Cancellations made within two hours of the scheduled pickup time will incur a standard cancellation fee.

• Dry-Run Fees: If a driver arrives at the designated pickup location and the cargo is unavailable, unready, or unsafe to load, a standard dry-run fee plus accumulated mileage will be billed.